Haven Manor Health Care Center of Far Rockaway, New York provides an assisted living community that fosters seniors needing assistance with daily activities but who do not require 24/7 skilled nursing services like those offered at a hospital. With 240 certified beds participating in Medicare and Medicaid and classed as a Skilled Nursing Facility with its own resident/family council. Furthermore, this for profit partnership owned facility does not share space with another hospital facility.
The Centers for Medicare and Medicaid Services employ a rating system to evaluate nursing homes. This evaluation takes into account various factors, including health inspections, staffing levels, quality of care and penalties. Families looking into nursing homes for themselves or loved ones will find this overall evaluation extremely useful in making their decisions.
On March 22, 2019, this facility underwent its most recent survey and received two health citations compared to the average of four health citations per New York state-licensed facilities 4.8 per facility. Furthermore, influenza vaccination rates among short-stay residents at this facility fell below both New York state averages and national norms; thus lowering its rating.
This facility received an overall below average rating in staffing. The amount of time a nurse spent with each resident per day was lower than both national and New York averages; additionally, less registered nurses were on duty daily than expected at this facility.
Numerous reviews of this facility express serious reservations over its treatment of residents and professionalism of staff, with several noting instances where staffers were rude or disrespectful toward residents and visitors. Other complaints included lack of privacy when visiting, poor cleanliness and its similarity to prison.
Though this facility has received some negative feedback, some positive reviews exist as well. One reviewer expressed her deep gratitude for the compassionate care received by their sister here for over 10 years. These testimonials may reflect only a select few residents’ positive experiences at this facility; thus, its rating should be taken with caution. Note that ratings often fluctuate and even highly-rated nursing homes may experience temporary downturns in reputation. Before making decisions about long-term care for yourself or a loved one, gather as much information as possible so you can select an optimum facility that matches both your unique needs and situation.